Frequent Asked Questions
If you are not registered, click the account icon at the top right and select the Create Account option. If you already have an account, you can log in with your credentials (email and password) at any time by clicking on the icon at the top right.
Τhis is not necessary. You can decide at checkout whether to complete an order as New Customer or as Registered Customer.
In the first case,you will be required to fill in the fields needed for shipping and billing and then proceed to the payment of the order.
Yes, customers can add their favorite items to the Wishlist. Wishlist is only available as an option when you are already registered,otherwise does not guarantee that there will be stock and does not block the items.
Yes,you can use a promo code on hionidis.com . The option to apply the code is available in your shopping bag in the field Apply Discount Code. You have always the advantage to take a promo voucher when you register for first time on our newsletter.
Yes this service is available. You can make your order from our website and then you can choose to make the pick-up from one of our physical stores.
Yes, but only for orders with shipping in Greece. The additional cost of the service will be indicated at checkout.
The payments by credit card are completely safe because transactions are processed through hosts protected by Cryptographic Protocols of Security to grant the highest data protection to our customers. We do not store credit card details that go through the security checks belonging to the payment platform.
Υes, you can place an order with a different billing address. This option is available in the check-out.
Yes, you can choose the product you are interested in, and then you can leave your personal informations of the invoice in the order's comments.
No, custom duties paid to receive or return the parcel cannot be refunded.
Delivery time for all orders inside Greece takes 1-3 working days. Also, there is an option to choose express shipping, and it usually takes 1 working days. For Greece's islands and inaccessible places the time of the delivery may be different.
All our orders are taken in charge within 48 working hours from the confirmation of purchase. When the package is delivered to the courier, you will receive a confirmation email with the tracking number.
Delivery time for orders inside Europe takes 3-7 working days. Also, there is an option to choose express shipping, and it usually takes 1-2 working days.
Delivery time outside of Europe takes 7-10 working days. Also, there is an option to choose express shipping, and it usually takes 4-5 working days.
You can return a product, inside of the time limit of 14 working days, from the moment you'll receive the order.
The product you want to return must not have been used, altered, damaged, or washed.
In addition, it must have the brand's original protective packaging and cases, if any, and of course all the price id tags. In case of shoes, you need to return the product with its box.
ACS COURIER : you have to return the package in the shame condition you received it by going to the nearest ACS spot, using our ACS account 2ΘΦ339852.
DHL COURIER: you have to use the return labels that we have include inside your package, and send it back to us with DHL
Refunds will be processed as soon as returned items have been checked and accepted by FASHION MODE IKE .The refund will be executed as soon as possible within 14 working days from return of the package in the same payment method used to place the order. Terms and times are indicated in the section Returns and Refunds.
Shipping costs are not being refunded.
If you paid by cash on delivery or bank transfer, we could refund you by bank transfer. Therefore, we invite you to share the account holder, IBAN number, BIC/SWIFT code with our Customer Care by communicating it to [email protected]